The independent count behind your per-resolution AI bill.
The vendor's dashboard shows the vendor's count. This is yours: each billed resolution matched to what happened in the ticket.
Early access. Reconciliation is not self-serve yet; we run it with you on your own export.
I'm billed per resolution. The vendor counts the resolutions. I have no independent number, and when it's wrong I have nothing to show them.
The only count of billed resolutions is the vendor's.
Your own count, built from your ticket events.
A questionable resolution is your word against their dashboard.
Each billed resolution is marked matched, disputed, or unmatched, with the ticket behind it.
Renewal comes and you have nothing to bring to it.
The dollar difference and a reconciliation export, ready for renewal or a credit-memo request.
Your count, matched line by line.
- Step 1
Bring the vendor's export
Upload your Zendesk 'contributing resolutions' export and connect your ticket events.
- Step 2
Match each billed resolution
Metrx matches each billed resolution to what happened in the ticket: matched, disputed, or unmatched.
- Step 3
Take the difference with you
You get the dollar difference and a reconciliation export you can bring to renewal or a credit-memo request.
Zendesk first. If your per-resolution bill comes from another vendor, tell us what the invoice looks like.
What a reconciliation line looks like: +$148.50 over this month · measured · zendesk csv · synthetic example. An illustration of the format, not a customer result.
Bring one month's export.
Reconciliation is in early access. Tell us your vendor and we will run it with you.
The example figure on this page is synthetic. Every number carries its provenance.